As part of a major expansion and modernisation programme to provide a nationally recognised training facility, delivering the current training outputs plus an increased range of new capability technical courses, a high valued Middle East customer required a training solution that provided familiarisation of their entire telecommunications network.
The requirement needed to encompass a wide target audience, providing the training at any point throughout their learning journey; from those beginning their initial telecommunications training through to those returning for advanced courses.
Mercury conducted both Phase 1 and Phase 2 Training Needs Analysis (TNA) activities through in-country visits, liaison and Project Steering Group activities.
Mercury conducted Training Design, Courseware Development and Training Delivery activities for 2 Telecommunications Network Fundamentals course levels, Overview and Fundamentals, inclusive of all supporting Defence Systems Approach to Training (DSAT) documentation as well as all required customer-specific training documentation.
A blended learning approach was adopted in-line with the analysis to include student centric e-learning media, instructor-led media, discussion groups and practical activities. Mercury provided close liaison and subject matter expert support to a contracted e-learning media company to assure content accuracy and relevance throughout.
The production of an auditable, DSAT compliant training solution has been accepted by the customer and training delivery activities have been scheduled to be conducted within the customer’s training facilities.